Job Vacancies @ IMRO

IMRO – Irish Music Rights Organisation, is a national organisation that administers the performing right in copyright music in Ireland on behalf of its members – songwriters, composers and music publishers – and on behalf of the members of the international overseas societies that are affiliated to it. IMRO’s function is to collect and distribute royalties arising from the public performance of copyright works and as of from the 1st January 2016 to licence and collect royalties on behalf of PPI – Phonographic Performance Ireland, as their agent.

Job Title: Licensing Administrator – Dual Music Licence

Job Description
We are seeking a dynamic, experienced and driven individual to join our team to manage the process of creating, sending and obtaining signed dual licenses for all existing customers assigned to them. They will be required to call licensees, create licenses, handle objections, manage adjustments and to follow up until they obtain a signed licence and where possible a signed direct debit mandate or agree a payment plan.

Duties and responsibilities:
• Achievement of dual licensing targets, to include numbers of premises licensed in accordance with set down procedures and published tariffs.
• Encouraging customer to pay promptly for their music use with particular emphasis on them signing a direct debit to achieve cash collection targets.
• Identification of premises where copyright infringement action is required i.e. on their refusal to sign the dual licence and to pay.
• Timely resolution of any queries from customers regarding their new dual licence and their performance particulars.
• Passing of customers to the field team in order to deal with queries that cannot be handled from the office or can be handled easier in the field.
• Use of IMRO’s CRM system to log activity and the production of new licenses.
• Daily submission of activity reports to include number of calls attempted, completed and licenses redone and sent to the National Licensing Sales Manager and Team Leader.
• Undertaking such other duties as may be assigned by management from time to time, including licensing and queries in other areas.

Minimum Requirements:
• 2 years Telesales, Customer Service or Call Centre experience in a high-volume target orientated cold calling environment.
• An ability to work to the highest level of quality and have outstanding attention to detail.
• Strong communication skills.
• Excellent MS Office skills – knowledge of Microsoft Dynamics CRM an advantage.
• Strong written and spoken English.
• Proven ability to engage at Executive/Director level.
• Strong planning and organisational skills. Desirable:
• Confident, tenacious and enthusiastic self-starter who will embrace the challenges of this role.
• A business qualification We are an equal-opportunity employer and welcome all candidate applications who meet the minimum qualifications listed above.

Terms:
1-year fixed term contract Benefits: 25 days annual leave
Payment: Basic €25K, €5K Annual KPI Bonus. Start: Immediate

Applications:
Please send a CV and cover letter to by 5pm Friday 1st February


Title: Licensing Support Executive – Monitoring

Job Description
We are seeking a dynamic, experienced and driven individual to join our team to assist the licensing, credit control and legal teams in monitoring, evidence gathering and general premises checks so we can ensure premises are licensed correctly, are still open and to obtain evidence of copyright music infringement so that the legal team can progress with their proceedings. The job holder will also audit area’s in conjunction with the National Licensing Sales Manager to analysis penetration and will also be tasked with lead generation for the office and field teams.

Duties and responsibilities:
• Complete all assigned tasks in a prompt manner (within SLAs) and update same on IMROs CRM system.
• Provide the field and office sales teams with leads for new and reassessment business during area audits and day to day activities.
• Provide the legal team with a quick turnaround on monitoring requests, this is one of the main and key responsibilities of the role.
• To give evidence in court if required on copyright music infringement.
• Complete premises checks.
• Weekly reporting to the National Licensing Sales Manager on progress and call cycle.
• Support when required for the other members of the Licensing Department
• Undertaking such other duties as may be assigned by management from time to time.

Minimum Requirements:
• 2 years’ work experience in any business environment.
• An ability to work to the highest level of quality and have outstanding attention to detail.
• Strong communication skills.
• Excellent MS Office skills – knowledge of Microsoft Dynamics CRM an advantage.
• Strong written and spoken English.
• Proven track record for working on own initiative.
• Strong planning and organisational skills. Desirable:
• Confident, tenacious and enthusiastic self-starter who will embrace the challenges of this role. We are an equal-opportunity employer and welcome all candidate applications who meet the minimum qualifications listed above.

Terms: 1-year fixed term contract Benefits: 25 days annual leave.
Payment: Basic €30K, €5K Annual (paid monthly) KPI Bonus. Start: Immediate Package: Car, Laptop and Mobile Phone. Important: this role is not Monday to Friday, 9-5, this role requires regular evening and weekend work. Please do not apply for this role if this is an issue.

Applications:
Please send a CV and cover letter to by 5pm Friday 1st February

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